Refund & Cancellation Policy
At Bright Pixels, we strive to provide our customers with the best electronic products and a seamless shopping experience. We understand that there may be occasions when you need to cancel an order or seek a refund. To make this process as smooth as possible, we have outlined our Refund & Cancellation Policy below.
Cancellation Policy
Order Cancellation by the Customer
Return Duration is 1 Day
You have the option to cancel your order any time before it is shipped.
To cancel an order, please log in to your account on our website and go to the “Order History” section. Locate the order you wish to cancel and click on the “Cancel Order” button.
If you face any issues with cancellation, you can also contact our customer support team for assistance.
Order Cancellation by Bright Pixels
We reserve the right to cancel an order in case the product is out of stock or due to any other unforeseen circumstances. In such cases, we will notify you and process a full refund.
Refund Policy
Eligibility for Refund
We offer refunds for products that are damaged during transit, defective, or if you receive the wrong item.
To be eligible for a refund, please report the issue within 7 days of receiving the product.
Refund Process
To initiate a refund, please contact our customer support team with your order details and the reason for the refund request.
We may require you to provide photographs or other evidence of the issue to facilitate the refund process.
Once your request is approved, we will initiate the refund to your original payment method within 7-10 business days.
Refund Exceptions
We do not offer refunds for products that have been used, tampered with, or are not in their original condition.
Refunds are not applicable to shipping charges, except in cases where the return is due to our error.
Contact Us
If you have any questions or concerns regarding our Refund & Cancellation Policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with every purchase.
Email: brightpixelindia@gmail.com
Phone: +91 98491 53109
Address: #11-5-435, Road No.10, Sri Venkateswara Colony, Saroornagar, Hyderabad -500035. TS, India.
Bright Pixels reserves the right to amend this policy at any time. Please review this page periodically for updates.
Thank you for choosing Bright Pixels for your electronic needs. We appreciate your trust in us.